Tech Document: Error during OS/2 Warp Installation: Unable to Operate Hard Disk or Diskette Drive

Technical Document # - 1173746
____________________________________________________________
Family: Operating Systems
Product: OS/2 Warp
Release: 3.0
Syslevel: XR03000

Last Updated: 01/15/1998
____________________________________________________________

TITLE

Error during OS/2 Warp Installation: Unable to Operate Hard Disk or Diskette Drive

DESCRIPTION

During installation of OS/2 Warp, the following error message is received: OS/2 is unable to operate the hard disk or diskette drive.

RESOLUTION

Note: Make sure you have a backup of any file you intend to change.

* There could be an incompatibility between OS/2 and the system
diskette-drive or hard-disk-drive controller: 1. Edit the CONFIG.SYS file on the diskette or hard disk from where you are starting OS/2. 2. Find the statements withBASEDEV=filename.ADD and change
them to:
REM BASEDEV=filename.ADD 3. Be sure the following statements are in the file (x is 1
for non-Micro-Channel systems, and 2 for Micro Channel
systems): BASEDEV=IBMxFLPY.ADD BASEDEV=IBMINT13.I13 BASEDEV=OS2DASD.DMD BASEDEV=OS2SCSI.DMD Note: OS2DASD.DMD is needed for IDE and SCSI hard disks. OS2SCSI.DMD is needed for SCSI hard disks only. * A diskette-drive or hard-disk-drive controller might have an additional device, such as a tape backup, scanner, network card, or modem, attached to it: Disconnect the additional devices, if possible. * An interrupt request (IRQ) level conflict might exist between
the diskette-drive or hard-disk-drive controller and other
installed devices: Change IRQ levels to eliminate conflicts. * The hard-disk partition where you are installing OS/2 is compressed with a DOS data-compression program: Use the data-compression program to uncompress the partition;
then restart the installation procedure. * Traps usually are symptoms of software-related problems. When
you have reviewed software symptoms, consider a hardware cause
relating to caches and memory such as: - If the computer has an 80486 microprocessor, it might
require faster RAM chips (60 ns or 70 ns). - There might be a problem with the external (level-2) CPU memory cache or main memory system on ISA or EISA systems.
From setup or diagnostics diskettes, or from the built-in
BIOS Setup program, try disabling all shadow RAM and external
(level-2) CPU memory cache. If problems persist during the installation of OS/2 after
trying this step, turn off the turbo switch, if available,
disable caching during installation, and try again.

Document Info

Related Docs:

__________________________________________________________________________________________________________________________________
IBM disclaims all warranties, whether express or implied, including without limitation, warranties of fitness and merchantability with respect to the information in this document. By furnishing this document, IBM grants no licenses to any related patents or copyrights. Copyright (c) 1994, 1996 IBM Corporation. Any trademarks and product or brand names referenced in this document are the property of their respective owners. Consult your product manuals for complete trademark information.
__________________________________________________________________________________________________________________________________